Entries in Costco (1)

Wednesday
Oct212009

The Design of Things

My girlfriend asked, "When someone asks you 'what do you like to do?' do you ever tell them that you like to imagine the meeting that took place where they designed whatever it is that's in front of you? Because that seems like your main hobby."

Owned. And yes it is my main hobby, more than playing games. Here's a couple examples.

The Emergency Shut-off Valve

I was at Costco, a discount warehouse store (does not mean that it sells warehouses) with its own gas station. The layout of the gas station is designed so that you can only approach the pumps from one side. This is actually fine and not a problem. It has the consequence that while you are getting gas, your car is definitely pointed in a certain direction. Several feet in front of you, away from the pumps, is a sign that says "EMERGENCY SHUT-OFF VALVE." I thought this was well-designed, and I should have taken a picture for you, sorry. Anyway, if something goes horribly wrong at the gas station, you or someone else there could push that button and prevent even more gas from catching on fire or blowing up or whatever.

The sign is red with bold white lettering. The words are in all capital letters. I'm usually against all caps as there is some mistaken impression that this makes things easier to read. It doesn't because when letters are all caps, they look more similar to each other than when they aren't. It also has the connotation of yelling. All caps is way overused, and it has no place on my menu saying things like "BAKED APPLE PIE: $8.99." But if there was ever a time to use all caps, I think a warning sign saying "EMERGENCY SHUT-OFF VALVE" is probably it.

Under the sign is one button. Not a panel of buttons, just one button. And it's pretty big and red. It would be impossible to look at this situation and think, "I'm not really sure how I operate this emergency shut-off valve." Further, there's another sign next to the button that describes in a few more words the concept of pressing this button in case there is a fire. It also tells you to call 911, and some other important people you can call too, while you're at it.

I wondered if the sign started out as white with red letters. After all, red letters are attention-getting right? But the red sign with white letters that they actually chose is better, it really looks, um, emergency-ey. Also, do you think there were early plans that put this button right by the gas pumps? I mean that would make sense, it's a button that has to do with the gas pumps so maybe someone drew up some plans to put it there. Then someone pointed out, "Uh, if you need to push that button, you're probably ON FIRE if the button is located right there. How about not right next to the pumps, but instead ahead, in the direction we already know all the cars are facing?"

My girlfriend suspects there was no meeting, and that a non-iditot silently figured all this out on his own, drew up plans, and no one questioned them. Maybe, but that's boring to think about.

The "Silence Ringer" Switch

My girlfriend just an iPhone (finally), and one of the first questions she asked me was how to silence the ringer. I showed her that there is

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